At Roof Topi, we want you to love your outdoor space—and that starts with being happy with what you order from us. If for any reason you’re not fully satisfied with your purchase, we’re here to help with a simple and stress-free return process.

How Long Do I Have to Return an Item?

You have up to 60 days from the date of purchase to return your item. Whether the product didn’t meet your expectations or you simply changed your mind, we accept returns within this timeframe, no questions asked.

Return Shipping Fee

We cover the cost of return shipping, so you won’t need to pay anything out of pocket. At Roof Topi, customer satisfaction is our priority, and we aim to make the return process as smooth and hassle-free as possible.

What Are the Return Conditions?

  • The item should be in its original condition—unused or gently used.

  • If possible, return it in the original packaging.

  • No restocking fees—you’ll get a full refund once we receive and check the item.

How to Start a Return

Starting a return is easy. Just contact us and our friendly support team will walk you through each step. You can reach out to us by either:

We’ll guide you through what to do next and provide the return address if needed.

When Will I Get My Refund?

Once we receive your return and confirm its condition, we’ll issue your refund within 5 business days. The refund will go back to your original method of payment. Processing time may vary slightly depending on your bank.

If you have any questions or need help with anything else, feel free to get in touch.

Contact Us Anytime:

Phone: +1 (940) 280-4937
Email: support@rooftopi.com
Return Address:
Roof Topi
7819 Country Lane
Santa Fe, Texas 77517
United States

We’re always here to help make your experience smooth and worry-free.